Terms & Conditions

Terms and Conditions

By using this website, you agree to be bound by the following terms and conditions. We may make changes to this document at any time, and any revised versions will supersede the previous terms and conditions. In the event of major changes, we’ll make an effort to notify every existing user via email or an announcement on the website before implementing the new version. By continuing to use the site after we’ve made those changes, you are indicating that you agree to the updated terms and conditions.


Step by Step accepts no liability for any loss or damages caused by this website or any website related to this website. We also cannot be held liable for delays in delivery caused by unforeseen circumstances or issues with the delivery service, although we will make every effort to assist and compensate customers in these events.

Termination of Orders

Step by Step may cancel, refuse, or otherwise terminate an order at any time without providing reason. In this event, the customer will be contacted and will receive a full refund. If the customer wishes to cancel an order, they must do so before the order is shipped.


Orders will be dispatched via Australia Post as quickly as possible. Postage prices and delivery estimates will vary depending on your location. If goods are damaged or faulty upon receipt, it is the customer’s responsibility to notify Step by Step immediately to arrange return of the goods.


All orders are displayed in Australian Dollars (AUD). International orders will be converted to AUD by the customer’s financial institution. Step by Step reserves the right to change prices at any time, without notice.

Returns & Exchanges

View our Returns & Exchanges policy.


We strive to ensure that all product information on our website is correct. However, if an item is listed with incorrect information or at an incorrect price, Step by Step reserves the right to cancel orders related to that item. We will provide full refunds where the orders have been paid for.


Unless otherwise indicated, all materials on this website, and the website itself, are owned by Step by Step and are protected by copyrights, trademarks and/or other intellectual property rights. No portion of this site may be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Step by Step or otherwise permitted by the Copyright Act 1968. Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Step by Step is strictly prohibited.