Returns and Exchanges

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We offer easy returns or exchanges within 14 days of purchase provided a receipt/sales order can be produced. You can return your product for store credit, an exchange for a different item or a refund.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged unless deemed faulty
  • Hoisery & underwear items cannot be returned or exchanged unless deemed faulty
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

Please contact our friendly staff with any questions in regards to our returns policy.

Please fill out our returns form below for our staff to review, we will then contact you wth instructions for your return.

Alternatively you can download our returns form and submit via email to info@stepbstepdancewear.com.au

 

All returns to: Unit 2/54 Kremzow Road, Brendale QLD 4500

Faulty Products

If you have a faulty product please fill out our returns form below.

Once your form has been received our staff will assist you with options for a repair, replace or refund of the product.

Returns & Exchanges Form

Step 1: My details
Step 2. Reason for return
Step 3: I would like (please tick one)
Step 4: Items being returned