Shipping

Step by Step offers both standard and express shipping options via Australia Post.

Any orders with FREE SHIPPING will be processed as standard shipping.

Orders are processed within 2 to 3 business days (excluding weekends and holidays) of receiving your order confirmation. You will receive another notification when your order has shipped.

A delay in shipping can occur for certain products sold online.

Please contact our staff with any questions in regards to shipping times for your order. 

Domestic Shipping Rates

Standard shipping: We offer $10.00 flat rate shipping to within Australia

Express Shipping: We offer $17.00 flat rate express shipping within Australia

FREE SHIPPING: Free shipping available for all orders over $100.00, excludes oversized items. 

If you purchase an oversized item through our webstore there will be additional shipping costs associated with that product. 

In-Store Pick Up

Skip the shipping fees with our free in-store pickup option, orders can be collected from Step By Step Dancewear Brendale and Tingalpa. Your order will be held safely by our staff until collection is made.

After placing your order online and selecting in-store pickup from either Brendale or Tingalpa at the checkout, your order will be prepared and ready for pick up within 1-3 business days, staff will contact you with any extended wait times for specific items. You will receive notification in the form of an email, text or phone call when your order is ready to be collected. 

Our in-store pickup hours are 9:30am-5:30pm Monday to Friday and 9am-4pm Saturdays.

Collecting your order: 

If you have selected in-store pick up from Brendale your order can be collected from the following address:

2/54 Kremzow Rd, Brendale, QLD, 4500

If you have selected in-store pick up from Tingalpa your order can be collected from the following address:

43/1631 Wynnum Rd, Tingalpa, QLD, 4173

Please have your order confirmation email with you when you come to collect your order.

FAQ's

  • How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

  • How quickly will my order be sent?

    We aim to carefully pack and dispatch all orders within 1–3 business days. During busier periods, there may be slight delays, but we always do our best to get your order on its way as quickly as possible.

  • Do you ship internationally?

    At this time, we ship within Australia and New Zealand only. We hope to expand in the future, so stay tuned.

    For shipping to New Zealand please contact our customer service team in-store.

Contact us with any questions